Refund and Returns Policy

Easysave.uk is an online market that connects suppliers with customers (drop shipping); we don’t sell or dispatch anything ourselves. As such when you shop with us, you’re buying directly from UK suppliers who we list on our website.

Most purchases are covered by a 30-day return policy as standard. There are a few exceptions for items such as personal products:

• Products made to the Customer’s specification or personalised
• Perishable Products include (but are not limited to) food, drink and fresh flowers.
• Audio or video recordings, computer software, DVDs or CDs which have a security seal which the are opened or unsealed
• Any digitally downloadable Products such as but not limited to audio or video recordings,
  computer software as the Customer agrees that the immediate performance of the contract
  shall result in losing the right of cancellation once the download or streaming of the
  digital content has begun.
• Newspapers, periodicals, or magazines.

You have 30 days to return all non-faulty products. Non-faulty returns that fall outside of the 30 days are at the seller’s sole discretion. Return postage for non-faulty items is your responsibility, so we strongly recommend using a tracked or insured service.

0 to 30 days after the delivery of a faulty product, you can return it for a full refund.

Please note: Items must be returned to the supplier for inspection prior to any refunds, repairs or replacements. If a fault or issue is confirmed, the return postage cost will be reimbursed, so please make sure you keep a copy of your payment receipt.

Change of Mind Returns in first 28days:
Do you provide a Return Label?   – No
Do you provide the cost of postage to return the goods?  – No
Do you require goods to be in original packaging, unopened?  – Yes

Faulty Goods Returns
60days
Do you provide a Returns Label? – The courier will collect the item directly from the customer or label will be provided.
Do you cover the cost of return postage?  – Yes